Shipping and FAQ

WHAT SHIPPING OPTIONS DO YOU OFFER?

We offer these USPS Shipping Options for shipping signs and smaller items:

Ground Advantage. This service replaced the First Class Mail option and now comes with $100 insurance. This is the cheapest shipping option available.

Priority Mail- any weight- Higher Price but comes with USPS Insurance to cover any damaged or missing items.

For Mystery Boxes, kits and heavier/large packages, we will ship by UPS.

TRACKING SHOWS MY PACKAGE WAS DELIVERED, BUT I DO NOT HAVE IT. HELP!

This is out of our control and responsibility, but please contact us so we can try and help! A lot of times, the mail carrier will deliver to the wrong address. By contacting the shipping service, they can tell where the package was delivered by the GPS coordinates that are located in the hand-held scanners used by the carrier. We can help with this!

EVEN THOUGH YOU SHIPPED MY SIGNS IN STURDY PACKAGING WITH "DO NOT BEND" STICKERS, MY SIGNS ARRIVED BENT. HELP!

Unfortunately, some packages are not handled with the care they deserve. While we can't control how your package is handled, please contact us if there's a problem so we can try and help! The first thing you should do in this case is to take a photo of all sides of the packaging prior to opening it. Then send a pic of the damaged signs. We will need this to file an insurance claim with the shipper. Please do not discard any packaging until we tell you to do so.

I NEED MY ITEMS QUICKLY. HOW CAN YOU HELP?

Please contact us PRIOR to ordering to see if we are able to accommodate your time frame. If we are able to get your items made sooner, you will also need to pay for the USPS Priority Mail Shipping upgrade to assist in getting your items as early as possible.

 

HOW MUCH DO  YOU CHARGE FOR CUSTOM ORDERS?

We do not charge extra for custom designs. If you cancel your custom order within 12 hours of placing it, we will refund your purchase price and any shipping charges in full. If you cancel outside of the 12-hour window, you will be subject to a restocking fee of 25% plus the cost of whatever materials have been purchased/used to start your order.

DO YOU SELL WHOLESALE?

Yes! Please contact us with your requests to re-sell our items at your business so we can discuss your needs.